FAQ

What exactly do I receive?

An original, personalised story of 800–1,000 words, designed as a beautiful PDF and delivered by email within 5 working days of your order.

How is this different from a personalised storybook I can buy online?

Most personalised books use a template with your name dropped in. Every Ishling Magic story is written from scratch — from your memories, in your voice, for your person. No two stories have ever been the same, and no two ever will be.

What information do you need from me?

Who the story is for, your relationship, 3–5 memories or details you would like included, any names to weave in, and the feeling you want it to leave behind. You will get the full question list after ordering.

How long does it take?

5 working days from the moment you submit your details. Need it faster? Email us after ordering and we will see what we can do.

Can I have it printed?

Yes — your PDF is print-ready. A printed keepsake edition is coming soon.

What if a detail is wrong or feels off?

Every story includes one free revision. Send us your note within 7 days of delivery and we will make it right.

Can this be a surprise gift?

It is the perfect gift. Choose to have the story delivered to your email or directly to the recipient's — and if you would like a version that introduces the gift, just say so in your answers.

My person is hard to buy for. Is this for them?

If they are someone who treasures the people they love — a parent, a grandparent, a partner, a best friend, a colleague leaving, a new baby, a graduate — yes. This is for them.

What about privacy?

Your memories stay between us. Stories are written only from what you share and are never reused or published without your written permission.